🔄 Return and Refund Policy – Sintu Travels & Services
At Sintu Travels & Services, customer satisfaction is very important to us. This Return and Refund Policy explains the conditions under which payments may be refunded for our services.
Services Covered
We provide government documentation support, financial, healthcare, education, and travel booking services. Since most of these are digital and service-based, refunds may only apply in specific cases.
Refund Eligibility
You may be eligible for a refund if:
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The service was not delivered due to an error on our side.
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A duplicate payment was made accidentally.
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The service request was cancelled before processing began.
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Non-Refundable Cases
Refunds are not applicable if:
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The service has already been processed or submitted on an official portal.
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Delay or rejection happens due to incorrect/incomplete documents provided by the customer.
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Refund is requested after the service is already successfully delivered.
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Any third-party charges (government fees, portal fees, travel booking charges) have already been paid.
Refund Process
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Eligible refunds will be processed within 7–10 working days.
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Refunds will be made through the same payment method used during purchase.
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You will receive confirmation once the refund is issued.
Contact for Refunds
For refund requests or issues, please contact:
Sintu Travels & Services
Address: Magra, Magra-Gurap Road, Hooghly, West Bengal Pin-712148
Phone / WhatsApp: +91 8910-882-849
Email: sintutravels@gmail.com
We aim to be fair, transparent, and supportive in every transaction.
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