Return and Refund Policy

🔄 Return and Refund Policy – Sintu Travels & Services

At Sintu Travels & Services, customer satisfaction is very important to us. This Return and Refund Policy explains the conditions under which payments may be refunded for our services.

📌 Services Covered

We provide government documentation support, financial, healthcare, education, and travel booking services. Since most of these are digital and service-based, refunds may only apply in specific cases.

✅ Refund Eligibility

You may be eligible for a refund if:

• The service was not delivered due to an error on our side.

• A duplicate payment was made accidentally.

• The service request was cancelled before processing began.

❌ Non-Refundable Cases

Refunds are not applicable if:

• The service has already been processed or submitted on an official portal.

• Delay or rejection happens due to incorrect/incomplete documents provided by the customer.

• Refund is requested after the service is already successfully delivered.

• Any third-party charges (government fees, portal fees, travel booking charges) have already been paid.

⏱ Refund Process

• Eligible refunds will be processed within 7–10 working days.

• Refunds will be made through the same payment method used during purchase.

• You will receive confirmation once the refund is issued.

📩 Contact for Refunds

For refund requests or issues, please contact:

Sintu Travels & Services
📍 Address: Magra, Magra-Gurap Road, Hooghly, West Bengal Pin-712148
📱 Phone / WhatsApp: +91 8910-882-849
📧 Email: sintutravels@gmail.com

✨ We aim to be fair, transparent, and supportive in every transaction.